Privacy Policy
Kopper & Zink ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and your rights under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. INFORMATION WE COLLECT
We collect information you provide directly, such as your name, email address, postal address, phone number and payment details when you place an order, create an account, sign up to our newsletter, or contact us. We also automatically collect certain information through cookies and similar technologies, including your IP address, browser type, device information, and how you browse and interact with our site.
2. HOW WE USE YOUR INFORMATION
We use your information to process and fulfil orders, communicate with you about your order or enquiries, send marketing communications (only where you've opted in, and you can unsubscribe at any time), improve our website and product range, prevent fraud, and comply with our legal obligations.
3. SHARING YOUR INFORMATION
We don't sell your personal information. We share it only where necessary with trusted third parties who help us run our business, including our ecommerce platform (Shopify), payment processors, shipping and logistics partners, and email/SMS marketing providers. These providers only use your information to deliver the services we've engaged them for.
4. COOKIES
Our site uses cookies to keep your cart working, remember your preferences, and understand how our site is used so we can improve it. You can control or disable cookies through your browser settings, though some parts of the site may not work as intended if you do.
5. DATA STORAGE & SECURITY
Your information may be stored and processed outside Australia by our service providers, including Shopify's global infrastructure. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access using industry-standard security measures.
6. YOUR RIGHTS
You can request access to, correction of, or deletion of your personal information at any time by contacting us at info@kopperandzinkswim.com. We'll respond to your request within a reasonable timeframe in line with the Australian Privacy Principles.
7. CHILDREN'S PRIVACY
Our site is not directed at children and we do not knowingly collect personal information from anyone under the age of 16.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The updated version will be posted on this page.
9. CONTACT US
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@kopperandzinkswim.com. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.